top of page

Social Services


The principal components of social work services in long-term care settings are designed to provide assessment, encouragement, rehabilitation, supportive care, and to preserve and enhance social functioning.


Service provision requires a unique combination of physical, psychological, and social interventions and family support, the goal of which is to promote an optimal level of psychological, physical, and social interaction.  


Social work services in long-term care settings focus on several key areas, including:

  • The social and emotional impact of physical or mental illness or disability.

  • Preservation and enhancement of physical and social functioning.

  • Promotion of the conditions essential to ensure maximum benefits from long-term health care services.

  • Prevention of physical and mental illness and increased disability.

  • Promotion and maintenance of physical and mental health and an optimal quality of life.


Social services enable our residents to maximize their individuality, independence, and dignity by preparing a climate that will provide residents with the highest practical level of physical, mental and psycho-social well-being and quality of life.

Additional Social Services High View Rehabilitation and Nursing Center is partnered with:



Maine Long-Term Care Ombudsman Program

An Advocacy Program for Long-Term Care Consumers


The Maine Long-Term Care Ombudsman Program is a non-profit agency whose mission is to advocate for quality of life and care for long-term care consumers. Our services are free and confidential. Federal law and Maine law authorize our staff to investigate complaints made by or on behalf of long-term care consumers and to assist consumers in exercising their rights that are guaranteed by law.

Our program serves residents of nursing homes, assisted housing programs including residential care and assisted living, consumers receiving home care services including homemaker, adult day and hospice. We also serve patients in hospitals facing barriers in accessing long-term care services. Our staff is knowledgeable about long-term care services. We can answer questions about services, including where to find services, how services are paid for, what to do if services are denied, terminated or reduced, and how to proceed when problems arise.

The Maine Long-Term Care Ombudsman Program provides advocacy services while maintaining strict confidence. This means that anyone reporting concerns about long-term care services can be assured that all communication with our staff and volunteers will not be disclosed without consent. In addition, when we are contacted with a request for assistance, we will not take action to investigate or resolve a complaint without obtaining consent first. In providing advocacy services we work to support the wishes of the consumer.

Please contact our Director of Social Services or The Maine Long-Term Care Ombudsman Program is here to help with information, guidance and advocacy. Our services are free and confidential. For more information or assistance contact us at (800) 499-0229 or (207) 621-1079.


Encounter Telehealth:

By partnering with Encounter Telehealth it allows High View Rehabilitation and Nursing Center to meet the under-served health care needs of individuals in rural and remote areas.  Telehealth is a positive way to  provide medication management and behavioral health services to our residents or a family mender of a resident who is in need of mental health care with their primary care physician and other care team members. This "Tele-Concept"  improves the care and well-being, reduces travel time and decreases hospitalizations and the cost for loved ones.  Providers interact with residents at High View using a secure, HIPAA-compliant internet based video system viewed through a computer monitor. 

All appointments are conducted at High View Rehabilitation accompanied by a licensed nurse or social worker.  Encounter's Telehealth serves as an intermediary and is available to help answer resident questions.  This allows the resident to remain at High View which helps them feel at ease in their own surroundings and benefit from the visit with their providers.

Encounter Telehealth's promise is to meet the needs of you family members by:

  • Offering board certified and credentialed health care providers.

  • Utilize a consistent provider to each resident allowing a level of comfort by speaking to someone aware of their issues.

  • Conduct private secure and HIPAA-compliant appointments.

  • Accommodating family members who would like to attend appointments with their loved one.

  • Being available and responding in a timely manner.

For additional information please feel free to contact our Director of Social Services or visit the Encounter Telehealth website.

High View Rehabilitation and Nursing Center is partnered with local hospice provider, Northern Light Home Care and Hospice,  to provide hospice care at our facility.

​Our team, along with Northern Light Home Care and Hospice, will support your family, provide answers to all your questions, and facilitate the entire process so you can focus on enjoying valuable time with your loved one.

How does Northern Light Home Care and Hospice Care assists High View Rehabilitation and Nursing Center?

High View Rehabilitation and Nursing Center is partnered with Northern Light Home Care and Hospice, to provide Hospice Care and Services by helping those with a terminal diagnosis stay in your place of residence, surrounded by family and friends.


Northern Light Hospice Care program, along with our team of caregivers, provide compassionate end of life care and support in at High View rehabilitation and Nursing Center. Together, we work in partnership with patients and their families to coordinate a continuum of care based on patients’ unique needs and wishes allowing the patient to live as fully and comfortably as possible by giving not only compassion but allowing the patient to maintain dignity and independence to the greatest extent possible..

Please visit our Long-Term and Hospice Care Page for additional information.

St. John Valley NODA: (No One Dies Alone)

St. John Valley NODA is a Compassionate Companion Death Vigil Volunteer Program that provides the support and physical presence that patients and families need. The needs and desires of a dying patient and their loved ones differ so volunteers will try to tailor their approach to fit each families unique wants and need.

The vigil process may include any or all of the following:

  • Being a calm presence

  • Sitting together

  • Talking and listening

  • Shared silence

  • Healing Touch

  • Reading of inspirational text or scripture.

Vigil volunteers may come in hours or days before death. If the vigil is long, volunteers may take shifts if the patient or family wants someone there continuously. If the vigil is fairly short, the same volunteer may stay for the duration.

Vigil volunteers do not provide hands-on care for the patient. The day to day care needs of the patient still needs to be met by family members, friends, or hired caregivers.  They cannot offer medical advice or administer medication and are discouraged from offering spiritual support unless requested by the patient or family.

For additional information on St. John Valley NODA please contact our Director of Social Services or St. John Valley NODA, Roger C. Albert at 207-728-7901 /

St. John Valley


St. John Valley NODA Mission:

NODA program strives to meet the needs of each patient with special concerns for those who are alone and who, for various reason, do not have family or friends that can be with them. Working with other in a spirit of loving service, we strive to meet the needs of people as they journey through the end of their life process.

A Dignified Death

No one is born alone, and in the best of circumstances, no one should die alone.

Yet sometimes, patients are alone when approaching death and have neither family nor close friends able to be continually present with them as they near the end of life.

The NODA program was created to provide these individuals with the most valuable of human gifts - a dignified death.


Helping People affected

 by abuse and violence.

Safety Solutions

Philips Lifeline is an easy-to-use medical alert system that lets you summon help any time of the day or night – even if you can’t speak. All you have to do is press your medical alert button, worn on a wristband or pendant, and a trained Personal Response Associate will ensure you get help fast.


Philips Lifeline Medical Alert Service


111 Lawrence Street

Framingham, MA 01702-8156


AMHC is a private, non-profit behavioral health care organization with operations in Aroostook, Hancock, and Washington Counties Maine. Incorporated in 1964, AMHC is a community health organization offering a wide variety of crisis, outpatient, rehabilitation, residential, peer support and educational services to meet the community’s mental health, substance use, and brain injury treatment and recovery needs.

Aroostook Mental Health Services (AMHC)

710 Bucksport Road
Ellsworth, ME, USA

SJV Recovery & Behavioral Health Services, LLC

272 Main Street, Suite 103,

P.O. Box 602

Madawaska, Maine 04756

Phone - 207-231-2306 / Fax - 207-728-3131

bottom of page